Returns & Exchanges
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.
Please note that any orders that have already been packed or shipped cannot be cancelled.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. The following items cannot be returned or exchanged: lingerie & sleepwear and accessories (except scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: The original shipping fee and insurance are non-refundable.
We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.
Online direct refund. Or paypal, stripe.
If you wish to return the items to the nearest return address, you could contact our customer service at email@example.com or return the items to the below address:
Attn: Jian Li
Mob: + 86 15919858359
Address: Shenzhen Xintuo Supply Chain Co.Ltd,Zhongxing Road East,Bantian Street,Longgang District,Shenzhen City,Guangdong Province,China
Post Code: 518129