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FAQS

Account

Why do I need an account?

What should I do if I forgot my password?

Ordering

How do I know that my order has been successfully submitted?

I would like to change my items ordered. What should I do?

How do I view what’s in my shopping cart?

How do I place my order?

Payment

What are your payment options?

How do I make payments using PayPal?

Shipping

How long after placing my order should I expect to receive my shipment?

How can I track my orders?

What are your shipping rates?

Which countries do you ship to?

How can I change my Shipping Address?

Why the package has not arrived yet

Return

What is your return & exchange policy?

How to return your item?

What is your cancellation policy?

Security

Is ordering online secure?

Is it safe to use my credit card on your website?

Is my personal information kept private?

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